2. Booking & Payment

2.1 Payment Structure

We require 100% payment upfront in order to secure production dates.

• Dates are not confirmed until full payment has cleared.

• No work, travel or pre-production will commence without payment.

2.2 Payment Deadline

Full payment must be made within 7 days of invoice issue unless otherwise agreed in writing.

Failure to pay within this timeframe may result in release of the production dates.

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2.3 Currency & Fees

All payments are due in South African Rand (ZAR) unless otherwise specified.

The Client is responsible for any bank charges, international transfer fees or currency conversion costs.

3. Rescheduling & Flexibility

We understand the realities of operating within the safari industry. Weather, occupancy, wildlife movement and operational demands require flexibility.

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3.1 Client Rescheduling

If the Client needs to reschedule:

• We will always reschedule the production.

• The new date must be mutually agreed upon.

• Rescheduling should take place within 6 months of the original date unless otherwise agreed.

We operate on partnership and flexibility and we expect reasonable cooperation in return.

3.2 Weather Conditions

We produce high-end visual content designed to represent lodges at their best.

If weather conditions (including heavy rain, extended overcast conditions or extreme cold) are likely to negatively impact the visual quality and brand representation of the content, we reserve the right to reschedule the shoot.

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This decision will always be made in consultation with the Client and in the best interest of the lodge’s marketing outcome.

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Weather-related rescheduling does not constitute cancellation or grounds for refund.

4. Creative Direction & Collaboration